Terms of Use

Welcome to the Promotrex website. This website is operated by Promotrex LLC. The Site is an e-commerce platform providing businesses with promotional products such as bags, tent, shirts, mugs, and other customizable merchandise.

By using this Site, you agree to these Terms of Use (the “Terms”). Please read them carefully and keep a copy for your records.

Privacy

Your use of the Site is subject to Promotrex’s Privacy Policy, which explains our data collection practices. Please review it carefully.

Electronic Communications

By visiting the Site or sending emails to Promotrex, you consent to receive electronic communications. All notices, agreements, disclosures, and other communications sent electronically satisfy any legal requirement for written communication.

Your Account

If you create an account, you are responsible for maintaining its confidentiality and for all activity under your account. You may not transfer or share your account with anyone. Promotrex is not liable for unauthorized access due to theft or misuse of your account.

You must be at least 15 years old to use the Site. Users under 18 may only use the Site with parental or guardian permission.

Cancellation and Refund Policy

All products are personalized. Returns are generally not accepted. If your order contains a manufacturing defect, contact us within 5 days of the delivery. Verified defective items may be returned for a refund.

Claims for shortages, non-delivery, or shipping damage must be reported within 10 days of the invoice. Keep all shipping cartons for inspection.

For cancellations or refund requests, contact us at info@promotrex.com with the subject “Accounting.”

Shipping Note: Once an order ships via UPS, FedEx, or other carriers, we cannot change the delivery address. Please confirm shipping details before order submission.

Links to Third-Party Sites

The Site may include links to third-party websites or services. Promotrex does not control or endorse these sites and is not responsible for their content or practices. By using certain services, you acknowledge that Promotrex may share information with third-party providers to fulfill your orders.

Intellectual Property & Site Use

You are granted a limited, non-exclusive, non-transferable license to use this Site in accordance with these Terms. You agree not to:

Use the Site for unlawful purposes
Damage, disrupt, or overburden the Site
Access materials not intended for public use

All content on the Sitetext, graphics, logos, images, and software—is owned by Promotrex or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or exploit content without express written permission.

Communication Services

Any public forums, message boards, or other communication features on the Site (“Communication Services”) must be used responsibly. You may not:

Post defamatory, abusive, or unlawful content
Upload viruses or harmful software
Harvest information from other users
Advertise without permission

Promotrex may monitor, remove, or refuse posts at its discretion and may terminate your access for violations.

Submissions

By providing materials or feedback to Promotrex, you grant Promotrex and its affiliates a non-exclusive, royalty-free license to use, reproduce, and distribute your submissions. You warrant that you own the rights to any materials you submit.

International Users

The Site is operated from the United States. If accessing from another country, you are responsible for compliance with local laws.

Indemnification

You agree to indemnify and hold harmless Promotrex, its employees, agents, and affiliates from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

Liability Disclaimer

The Site, products, and services are provided “as is” without warranties. Promotrex and its suppliers disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, Promotrex is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Site or its products.

By purchasing from Promotrex, you agree to be bound by these Terms. If you disagree, do not use the Site.

Termination

Promotrex may suspend or terminate access to the Site at any time. These Terms are governed by the laws of the State of California, and disputes will be resolved in California courts.

If any provision is found unenforceable, the remaining provisions remain in effect. These Terms constitute the entire agreement between you and Promotrex regarding the Site.